eastserve Forum

Subject - eastserve cusomer service

ReplyPosted : (Thursday 15th November 2007 ) (Anonymous Posting)I would like to complain about eastserve and Their So called customer service, i called into eastserve on tuesday to talk about a couple of issues( which have still not been resolved), the gentleman behind the counter was not listening to what i was telling him, and kept interrupting me, i asked him if he was David Walls the manager, he rudly answered back do i look like David Walls, so i asked the gentleman could he please get David Walls to Phone Me( which He still has not yet done), at this point i left because i could feel myself getting annoyed and none of the issues i had were getting resolved.
I Work in the Hospitality Industry and i know how to talk to customers and it is with Respect, and eastserve obviously do not understand what this is.

ReplyReply Posted: (Saturday 17th November 2007 ) By - eastmanc (Unregistered User)

eastserve cusomer service

Why don’t you try complaining to Easterve instead of whinging on here then, I have been with Eastserve from day 1 and always found the staff very helpful and polite when I have called at there service desk. I know the chap who works on the service desk and would be very surprised if he came out with a remark like that.
I would be interested in your follow up posting when you have spoken to the manager at Eastserve to see if there is any substance in your accusation.
It’s a pity you never see the follow up posts of when complaints are resolved and all you see on here is constant whinging and negatives, if things are that bad get a phone line and go with BT/TalkTalk for a 12/18 month contract.

ReplyReply Posted: (Friday 28th March 2008 )
By - hubblebubble@googlemail.com (Unregistered User)

to Eastmanc

Are you a member of the Eastserve customer services team? So in the work that you rule no one is allowed to complain?
It is because of people like you that we are rip off Britain, if something isn't working properly you have every right to complain and you should be treated with courtesy and respect, very unlike your attitude to the person you responded to here.

Reply Posted: (Friday 4th April 2008 ) By - eastmanc (Unregistered User)