ReplyReply Posted: (Saturday 17th November 2007 ) (Anonymous Posting)

Poor service and connection

Isn't it great when people think a service is poor because they don't read the small print:


"Unfortunately, i think the service is particularly poor.

First of all, for my monthly sum of £16, i only receive a 1/2Mb connection, and this is far from consistent (ranging from 100k to up to 1.5Mb).

Secondly, as a college student, i unfortunately exceed the 1Gb limit, and this can cost me academically, as i then cannot complete college assigments and coursework due to a poor internet signal.
I know that this particular problem is my own fault, but i personally feel eastserve should raise this limit, even for a small cost, as i for one would happily fork out an extra few pounds per month for the oppertunity to use more of the internet i am paying for."



Considering for £16 the max your suppose to get is the 1meg service if you pay by standing order, as for fluctuating speeds this is due to contention ratio which all ISPs have (ie: shared lines). As for the 1 gig limit, work it out 30gig a month???? How many other ISPs give you this???? My neighbour is on TalkTalk with the "8meg free service" does he get 8meg??? Do green men live on Mars??? Do ISPs say up to (speed)??????

As you said "it’s my own fault" so where is the problem?????