Subject - Top Ten Tips before ringing the Helpdesk

Having problems with your internet connection? The majority of problems can be solved within 5 minutes by yourself at home; below you will find the Top Ten Tips for solving an internet related issue without having to ring the Helpdesk. It might be worthwhile printing out these tips and sticking them on the wall next to your PC.

1. Check all connections especially those from Bridge/Repeatit power supply to the PC make sure everything is plugged in and there is power connected to them.

2. Switch the PC off then unplug the main power cable from the bridge/Reapeatit’s power supply. Wait approximately 30 seconds, plug the cable back in then turn the PC back on.

3. Go to Start (settings) and then Control Panel.
If you can see lots of icons then find Network Connection and click on it.
If you can see Pickup a task then click on the left hand side, on Switch to classic view and then find Network Connection
When you can see Local Area connection check the status. If it says Disabled then click right on it and click on Enable.

4. Check your computer with some antivirus software for example free version of Avast Antivirus. It is available at www.avast.com.

5. Check your computer with Ad-Aware SE Personal. You can download it for free from this address http://www.lavasoftusa.com/software/adaware/ad-aware_se_personal.php

6. Check Your computer witch Spybot Search & Destroy you can get it free from here http://www.spybot.info/en/download/index.html

7. Open your Internet Explorer.
Click on Tools on the very top bar
Click on Internet Options,
Click on the Connections tab,
Finally click on LAN Settings.
The LAN settings window is split into two sections, check if there is no proxy setting in the bottom part, if there is and it is highlighted then un tick the Use the proxy server [...] option, close your IE and start it again.

8. If some adware is on your computer it may have changed your homepage so you need to open your Internet Explorer
Click on tools on very top bar,
Click on Internet Options,
Check if the address in homepage section is not “about:blank” or it’s a wrongly typed or just wrong URL, then change it to for examplewww.eastserve.com then click OK on the bottom, and restart your IE and check if the page is coming up.

9. If all above is not bringing any results you may try to simply restart your computer and try those tips again. If it still not helping in bringing your connectivity back look at point 10.

10. Ring the helpdesk on 0161 231 9580 and one of our technicians will help you to sort your connection or PC problems out.