Subject - Frequently Asked Questions - About Installation

I've signed up for Eastserve Broadband: What happens next?

Eastserve will be in touch to arrange a site visit. This is to confirm your location and check what will be required to complete the installation. In some cases this may be the only visit required.

Who installs Eastserve Broadband?

Broadband installation will be performed by fully trained and qualified local contractors

What hardware is installed?

An antenna roughly A5 size.

Who owns the equipment after it has been installed?

The equipment installed to enable broadband access, consisting of the external antenna, connecting cable and PC card, remains the property of Eastserve.

Eastserve may make arrangements for the recovery of the equipment should you choose not to continue with broadband after the free trial period.

The equipment is issued and covered by an existing Eastserve loan agreement. If such an agreement does not exist a similar one will have to be signed.

How long does it take the engineers to install Eastserve Broadband?

An average is around 1 hour. It can be shorter or longer depending mainly on the type and position of the antenna required for your location and the relative positions of the antenna and your computer.

What do I need to provide to enable the installation of Eastserve Broadband?

To install an external antenna the engineers will need access to the outside of your property. They also need to come into your home to the cable from the antenna to your computer. The engineers will need access to your computer configure the software and may need to install a Network Card.

Do I need a clear view of a distribution point to get Eastserve Broadband?

Yes, there needs to be a clear line of sight path between the distribution point antenna and some part of your home. The view can change considerably with height so even if you can't see a distribution point from any window of your house your chimney top may be visible from the distribution point.

Where are the distribution points located?

Distribution points are strategically located in and around the East Manchester Area.

Does Eastserve Broadband recommend any other nonessential software?

At this time we are not recommending any particular software. However, we may give links to a number of software firewalls, anti-virus products and content-monitoring software that may be useful to users.

What tea and biscuits do the installation engineers prefer?

It is not essential to provide tea and biscuits but should you feel the desire to do so, feel free to offer.