Subject - Acceptable Use Policy

Posted : (Thursday 20th September 2007 ) By - Jane (Registered User)

Eastserve's Acceptable Use Policy ("Policy") is intended to help protect the Eastserve network, Eastserve customers and the Internet community in general from irresponsible or, in some cases, illegal activities.

1. Eastserve's Acceptable Use Policy ("Policy") is intended to help protect the Eastserve network, Eastserve customers and the Internet community in general from irresponsible or, in some cases, illegal activities.

2. Eastserve customers and their end users shall not, nor shall they permit or assist others, to use the Eastserve Service for any breach of any applicable law or generally accepted transmission or application protocols applicable to the Internet or any part of it or to anything connected to it or to any user of it.
Such prohibited use includes but is not limited to the following:
* civil infringement of and/or criminal offences relating to copyright, trade marks or any other intellectual property right in any jurisdiction; or
* commission of any criminal offence (including deliberate transmission of computer viruses) under the Computer Misuse Act 1990 (UK) or any similar legislation in any country; or
* knowingly or recklessly transmitting, displaying or posting to a publicly accessible service any material which is unlawful or actionably defamatory or an invasion of privacy, breach of an intellectual property right or breach of a right of publicity in any jurisdiction with which any publicly accessible service reasonably appears to have any connection or from which it may reasonably be apprehended that a publicly accessible service is likely to be significantly accessed; or
* transmitting, transferring, displaying or posting to a publicly accessible service any material in breach of the Data Protection Act 1998 (UK) or similar legislation in any other country or of any material which is confidential or is a trade secret or which affects the national security of the United Kingdom or the said territory or which may expose Eastserve to any retribution or penalty under the laws and/or regulations and/or decrees of the United Kingdom or any other country relating to the export of or dealing with military or potentially military resources; or
* use of the Eastserve Service or the Internet in any manner which is a violation or infringement of any rights of any kind or nature (whether like to any of the foregoing or otherwise) of any person, firm or company within the United Kingdom and elsewhere; or
* unauthorised access to the network management equipment of Eastserve or other Internet providers; or
* forgery of Internet addresses or other fields in IP packets by the Customer; or
* any sending of unsolicited email messages or any mass mailing of unsolicited advertising material by the Customer, (commonly known as “Spam”; or<
* any activity that potentially could harm the security and / or efficiency of Eastserve's network, its customers' networks or other networks; or
* Any activity either directly or indirectly which Eastserve have reason to believe may cause disruption to the networks operated directly by Eastserve and/or its customers.

3. Eastserve reserves the right at its sole discretion to discontinue service provision in the event the client is in breach of policies defined in Clause 2. Any such breach will be notified to the client in writing and the service will be withdrawn should the client fail to remedy such breach within 7 working days of notification. Should the service be withdrawn under this provision the client will not be entitled to any price reduction, discount or refund. Any monies due for such service remain payable in full.

4. It is the responsibility of each user to maintain the security of their equipment and Eastserve are not responsible in the event of a user’s machine becoming compromised.

5. Eastserve reserves the right to modify this Policy at any time by publication of the revised policy on the Eastserve website.

6. Eastserve's broadband service is intended for normal use by individuals and families and the pricing and network architecture have been designed to take this into consideration. Customers who use Eastserve’s services more heavily than "normal use" will reduce the performance of the network for other customers.
"Normal use" of Eastserve's internet service is defined as up to 1 gigabyte (downstream and upstream cumulative) of data transfer per day (which is equal to approximately 200 music tracks, 640 short videos, 10,000 pictures or about 100 large software applications downloaded daily).

7. Individuals seen to be abusing the usage of internet bandwidth in accordance with "normal use", and therefore causing disruption to other customers' internet experience will have their maximum bandwidth restricted. Bandwidth is reset on a daily basis.